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We offer multiple shipping options at checkout so you can choose the speed and price that works best for you - from standard delivery to expedited shipping.

All continental U.S orders above $275 qualify for free shipping with an estimated delivery time of 5 days.

We accept returns within 14 days of delivery. Items must be in their original, unused condition. To start a return, contact us or visit our returns page: Return Policy

• Do these run true to size?

LOU.EARL shoes run true to size with the exception of the Eleanor Spectator Oxfords which are best-suited for narrow feet, and run a full size small. If you are uncertain, contact us for personalized advice or order 1/2 a size up.

• What occasions are these shoes best suited for?

LOU.EARL shoes are designed for polished occasions - office days, brunches, events, weddings, and special occasions. For personalized recommendations, our styling concierge is available via chat on our website.

• Will these stretch or break in over time?

Yes, Italian leather naturally softens and molds to your foot with wear. With the full grain sandals, we recommend breaking them in gradually with short wears before a full day.

• Are LOU.EARL shoes made from real leather?

Yes, we use nappa, lambskin, and full-grain Italian leather on the upper, lining, and outsole across all styles.

• Are LOU.EARL shoes made in Italy?

Yes, LOU.EARL shoes are made in Venice, Italy, with the exception of the King James sandals which were made in Los Angeles and the Lafayette pointed toe mules which were made in China at an Italian-run factory.

• Are LOU.EARL shoes comfortable for all-day wear?

Our shoes are best suited for work days, events, and occasions that involve moderate walking rather than extended-all day wear. For maximum comfort, we recommend breaking in the full-grain sandal styles (Pierrette and Fialta) gradually before wearing them before longer periods.

• How do I care for my leather shoes?

Wipe clean with a dry chamois cloth and apply a leather conditioner periodically. Avoid prolonged exposure to water.

• Why are these shoes worth the price?

LOU.EARL shoes are produced in small batches by a single independent designer. Every style is built on a classic silhouette with meticulous attention to detail - from the pattern to the stitching, and to the millimeters of the outsole. You're investing in craftsmanship that lasts, and a compliment for yourself, and your wardrobe.