International Shipping

Do you ship to my country?

LOU.EARL ships our luxury Italian-made footwear from the United States to 21 countries around the world. 

As of July 2026, we ship to the following countries; Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Japan, Netherlands, New Zealand, Norway, Singapore, Sweden, Switzerland, Taiwan, United Arab Emirates, United Kingdom, and of course, The United States. 

All international orders will collect duties and taxes at checkout. 

What is the cost of shipping?

The cost for shipping your order depends on your location and the size of your order. Our commitment to you is that we are 100% transparent with all international shipping costs, both in terms of shipping rates as well Landed Costs (i.e., duties and taxes/fees). There will be no hidden cost for you.

What shipping services do you offer?

We currently ship using a variety of carriers to meet your needs. Please proceed to checkout to see the available options for where you are based. Our international orders are managed by Global-e who is the leading end-to-end cross border solutions provider. 

Shipping rates are calculated based on the weight and dimensions of your order, and your location. 

How long will it take for my order to arrive?

The delivery time varies depending on the route/destination. Typically, it takes between 2-3 days for Express shipments to arrive.  Note, these time ranges do not include any delivery delays due to customs clearance or extreme weather.

What is your return policy for international orders?

Due to the high complexity of global transit, all international orders outside of the United States are final. 

Why do I pay duties and taxes?

Import duty is a tax collected on imports and some exports by a country's customs authorities. A good's value will usually dictate the import duty, and the duties also can vary by product category. Depending on the context, import duty may also be known as a customs duty, tariff, or import tariff. The duties are mandatory and must be paid, whether the fees are paid by the shipper or (as typically is the case) by the customer/recipient. There are other factors besides the good's value that define the amount of duties to be paid, including trade agreements between countries as well as specific customs authorities. For example, some countries have minimum thresholds in terms of good's value below which no duties apply (AKA "de minimis" value)

In addition to duties, many governments levy a tax on imports. Like duties, import taxes are usually a percentage of the good's value. Also, some countries charge multiple taxes on the same good imported. For example, Canadian provinces charge a variety of taxes - from a goods and service tax (GST), to a harmonized system tax (HST), to a retail sales tax (RST), and some provinces charge multiple of these tax-types for the same import.

How do I pay duties/taxes?

Duties and taxes will be collection at checkout when you place your order. This way you not only see the total cost upfront before placing the order, but you also won’t have to pay when the parcel is delivered to you. 

How can I track my order?

LOU.EARL provides you a tracking number and link when we your order is being fulfilled which typically happens within 24 hours after you place your order. You can track the status of your order through this tracking number and link where updates are posted as your parcel is in transit and ultimately delivered to you.