Do you ship to my country?
Our mantra at LOU.EARL is to provide as many people as possible access to our products, and in line with this vision we ship around the world. There are a few countries around the globe we unfortunately do not ship to, since either local government policies (e.g., embargos) or logistical challenges prevent us from securely, quickly, and reliably send our products to.
How much do I pay for shipping?
The cost for shipping your order depends on your location and the size of your order. Our commitment to you is that we are 100% transparent with all international shipping costs, both in terms of shipping rates as well Landed Costs (i.e., duties and taxes/fees). There will be no hidden cost for you.
What shipping service levels do you offer?
We currently ship with Global-e using DHL Worldwide Express which is a 2-3 day service. For Hawaii and Puerto Rico, we offer USPS Ground Advantage.
How are shipping rates calculated on orders?
Shipping rates are typically calculated based on the weight and dimensions of your order. They will also vary based on the service level you choose and your location.
How long will it take for my order to arrive?
The delivery time varies depending on the route/destination. Typically, it takes between 2-3 days for Express shipments to arrive. Note, these time ranges do not include any delivery delays due to customs clearance or extreme weather.
What is your return policy for international orders?
For orders placed outside of the United States, duties and taxes and any processing fees will be deducted from your refund. Please contact us at firstname.lastname@example.org to request a refund. You may also log in to your account in order to do so. We ask that you ship your shoes back within 3 days of requesting your return. We are unable to provide international return shipping labels so we ask that you choose your selected carrier and provide us with your tracking number.
Why do I pay duties and taxes?
Import duty is a tax collected on imports and some exports by a country's customs authorities. A good's value will usually dictate the import duty, and the duties also can vary by product category. Depending on the context, import duty may also be known as a customs duty, tariff, or import tariff. The duties are mandatory and must be paid, whether the fees are paid by the shipper or (as typically is the case) by the customer/recipient. There are other factors besides the good's value that define the amount of duties to be paid, including trade agreements between countries as well as specific customs authorities. For example, some countries have minimum thresholds in terms of good's value below which no duties apply (AKA "de minimis" value)
In addition to duties, many governments levy a tax on imports. Like duties, import taxes are usually a percentage of the good's value. Also, some countries charge multiple taxes on the same good imported. For example, Canadian provinces charge a variety of taxes - from a goods and service tax (GST), to a harmonized system tax (HST), to a retail sales tax (RST), and some provinces charge multiple of these tax-types for the same import.
How do I pay duties/taxes?
Duties and taxes will be collection at checkout when you place your order. This way you not only see the total cost upfront before placing the order, but you also won’t have to pay when the parcel is delivered to you.
How can I track my order?
LOU.EARL provides you a tracking number and link when we your order is being fulfilled which typically happens within 24 hours after you place your order. You can track the status of your order through this tracking number and link where updates are posted as your parcel is in transit and ultimately delivered to you.
What if my order becomes stuck in customs?
First, we want to let you know that most shipments make it through customs without any delays. That said, from time-to-time customs authorities review a shipment and may ask for additional information before the customs authorities clear the shipment for final delivery. If we need additional information from you to get your shipment cleared by customs, we will reach out to you. Reviews by customs authorities can take as little as a few hours, but occasionally can last much longer.