Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. If it appears that we do not ship to your address, please email us via email@example.com so that we may try to accommodate you.
For orders in the United States that are $250 or above, we offer complimentary UPS shipping. For all orders unless specified or international we use UPS Ground which takes 2-4 business days. If you live locally in the Los Angeles area, you can generally expect your new shoes the day after shipment. We also offer additional shipping options such as overnight and two-day.
Please allow 24-48 hours for processing your order, Monday - Friday.
International shipments are sent via the United States Postal Service and / or Canada Post and can take anywhere from 4-16 days. Delivery and tracking details will be provided in your confirmation email.
We use all major and local carriers such as USPS, Canada Post, UPS and DHL. You’ll be asked to select a delivery method during checkout.
Shoes made with leather outsoles are of higher quality and more expensive for several reasons. Not only is it a sustainable material but leather is 100% natural, free of plastics, and biodegradable.
When wearing footwear that is made with a leather outsole, you are essentially creating a customized pair of shoes for yourself. Over time your comfort level in them will increase as the leather molds and contours to the shape of your foot.
Leather outsoles can also easily be replaced at any shoe repair shop years and years after wear thus preserving the shoe for a lifetime.
This is referred to as a toplift. We use rubber toplifts on all of our footwear (where applicable) because it is the highest quality material to use. The rubber toplift is in place in order to protect the heel from wear. Once your toplift is worn down, any shoe repair shop is able to replace them for generally under $5.00. It is important to replace your toplifts before they are worn thin as to protect the heel.
We use 100% pure rubber for our toplifts. This is the outer piece that protects the heel from wear. After extensive wear, the rubber part of the outsole will become worn. We strongly recommend you take the shoes to a shoe repair to have the rubber toplift replaced thus protecting your heel from wear. The rubber will wear out but your shoes will not!
Please contact our customer service via firstname.lastname@example.org or chat with us and we will be happy to see if we are able to accommodate you.
Each style states the origin of manufacturing in the product details section which you’ll find next to each product. The styles currently available have been handmade and manufactured in Los Angeles, California and Italy. A few shoe styles still remaining from our previous collections were manufactured in China at an Italian-run factory. As of Spring 2019, our fine footwear is manufactured in the northern region of Italy in Venice.
There are many people involved in the making of just one pair of shoes. In the Los Angeles factory, it took 22 people to physically make the paper pattern, cut and stitch the leather, last the shoe, cut the heel out of blocks of wood or leather, stamp the logo, assemble, polish and pack. All by hand.
In our new Italian factory, there are over 30 people all working together to produce just one pair.
The lasts that we use to develop our footwear are of standard width which have accommodated and satisfied many narrow feet.
We do not specifically make shoes in wide width however on occasion we do have styles that fit wider than others. On the product pages' description, we will specify if the shoe runs wide.
Please email us via email@example.com and we will be happy to assist you in your purchase or chat with us for any specific inquiries.
We recommend protecting your suede shoes with Jak Snow Magic premium non-toxic water repellent spray which you can find at https://jaksnow.com.
We love supporting other incredible, small businesses. Please visit https://leathermilk.com for leather care protectants.