Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
For orders in the United States that are $250 or above, we offer complimentary FedEx Ground shipping. For all orders unless specified or international we use FedEx Ground which takes 3-5 business days. If you live locally in the Los Angeles area, you can generally expect your new shoes the day after shipment. We also offer additional shipping options such as overnight and two-day.
Please allow 24-48 hours for processing your order, Monday - Friday.
Overseas deliveries are shipped using the United States Postal Service and can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Each style states the origin of manufacturing in the product details section which you’ll find next to each product. The styles currently available have been manufactured in Los Angeles, CA. A few styles still remaining from our previous collections were manufactured in China at an Italian-run factory. Our upcoming Spring 2019 collection is manufactured in Italy.
There are many people involved in the making of just one pair of shoes. In the Los Angeles factory, it took 22 people to physically make the paper pattern, cut and stitch the leather, last the shoe, cut the heel out of blocks of wood or leather, stamp the logo, assemble, polish and pack. All by hand.
In our new Italian factory, there are over 30 people all working together to produce just one pair.
If you are considering one of our Aix styles and your foot is wider in the forepart (toes and just above) please order 1/2 size to 1 full size up.
In addition, please email email@example.com and we will be happy to assist you in your purchase.
We recommend protecting your suede shoes with Jak Snow Magic premium non-toxic water repellent spray which you can find at https://jaksnow.com.
We love supporting other incredible, small businesses. Please visit https://leathermilk.com for leather care protectants.
We use 100% pure rubber for our toplifts. This is the outer piece that protects the heel from wear. After extensive wear, the rubber part of the outsole will become worn. We strongly recommend you take the shoes to a shoe repair to have the rubber toplift replaced thus protecting your heel from wear. The rubber will wear out but your shoes will not!