Returns & Refunds
We accept returns that are initiated within 14 days upon delivery of your order. Please ship your return back to us within 3 days of receiving your pre-paid shipping label. All returns must be shipped back with the shipping label that is provided by LOU.EARL.
We are currently in the process of upgrading our return system. In the meantime to initiate a return please email us at email@example.com. You will receive an email within 24 hours containing your pre-paid shipping label.
Please allow 1-3 days from when your return is delivered at our warehouse for your return to be processed. Shipping charges will be deducted from your refund. Credit card and payment provider processing fees are non-refundable.
Worn footwear cannot be returned. A refund will not be granted for items which are returned with obvious wear or when footwear packaging is damaged. If you do ship such items, LOU.EARL will not be responsible for processing and returning such items.
Please ship back your shoes in the white shoe box and within the brown box originally shipped to you, or another cardboard box. All packaging and stuffing must be included and intact. Shoes and packaging must be returned in the same brand new condition as received.
Any returns without the original shoe box or with a damaged shoe box will not be accepted.
INTERNATIONAL SHIPPING AND RETURNS
Please refer to our International Shipping and Returns page at: https://www.louearlshoes.com/pages/international-shipping
Exchanges are subject to availability. If you'd like to exchange your order for another style, color, or size, we suggest you purchase your new choice as we are not able to place items on hold. You may then return your original purchase for a refund.
Please email us at firstname.lastname@example.org with any questions or click here to chat with us now.
Items bought at 30% off or more are eligible for exchanges, unless 'Final Sale' is noted in the product description. We're happy to offer exchanges or store credit if the size doesn't work out for you.
Final sale items are noted in the product description and not eligible for exchange or returns. Please contact us prior to your purchase to ensure that you receive the proper size.
Gift certificates are non-refundable.