Returns & Exchanges
United States Shipping
Shipping within the 50 contiguous United States is complimentary with orders of $250 or above via UPS Ground or USPS including Alaska and Hawaii.
U.S. Returns
- To initiate a domestic return, visit our Return Portal here.
- Follow prompts to receive your RMA number and to receive your shipping label.
- You will receive an email the same day with your shipping label.
Please email us at info@louearlshoes.com or click here to chat with us now.
International Orders:
- International orders are shipped using DHL Express or UPS. Duties and taxes, if applicable are paid by the receiver.
- Canadian customers have the option of purchasing United States Post Office shipping at real-time rates which will be delivered via Canada Post.
- International purchases are not eligible for exchanges, returns only.
- Your refund will include the price of the merchandise (excluding any applicable shipping charges) upon receiving your merchandise. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
- International customers are responsible for the packing and cost of returning their items. We ask that you chose a reputable carrier and carefully pack your return ship back to our address below.
Please email our customer service department at info@louearlshoes.com to ensure that you receive your proper size as styles may vary slightly in sizing.
All orders shipped from us using UPS or DHL are insured for the value of goods. We are unable to re-route packages once they have been shipped. Please check all shipping details carefully before submitting your order. Delivery times do not include weekends or holidays.
All items are quality controlled and checked for any faults prior to shipping.
rev. 8/13/20