You have 14 days upon receipt of your footwear to initiate a return. We ask that you ship your return back within 3 days of receiving your pre-paid shipping label. Worn footwear cannot be returned. If you do ship such items, LOU.EARL will not be responsible for processing and returning such items. 

To initiate a return or exchange please enter our return portal HERE or at

You will receive an email within 24 hours containing your pre-paid shipping label.

    Please allow 7 days from when your return is delivered at our warehouse for your return to be processed. Outgoing and incoming shipping charges will be deducted from your refund. If you choose an exchange, we offer complimentary shipping for one exchange. 

    Any shoe that has wear on it without a defect can NOT be returned. A refund will not be granted for items which are returned with obvious wear or when footwear packaging is damaged. Please note that LOU.EARL is not responsible for returning the shoes to you in this case. This will be determined by the LOU.EARL staff.

    A separate box must be used to ship shoes / sneakers back with the original white shoe box inside. The original box cannot be used as packaging for shipping. All packaging and stuffing must be included.

    Any returns without the original shoe box or with a damaged shoe box will not be accepted.


    Exchanges are subject to availability. If you'd like to exchange your order for another style, color, or size, we suggest you purchase your new choice as we are not able to place items on hold.  You may then return your original purchase for a refund. 

    Please email us at with any questions or click here to chat with us now.


    Items bought at 30% off or more are eligible for exchanges, unless noted in the product description. No refunds are available for sale items, only exchange or store credit. 

    Final sale items are noted in the product description and not eligible for exchange or returns. Please contact us prior to your purchase to ensure that you receive the proper size.


    We ship to nearly all major countries and are able to accept several currencies. If you would like to place an order but do not see your currency or country as an option, please email us at so that we may assist you with your order. 

    International orders are shipped using real time calculated rates during completion of your purchase.  Duties and taxes are calculated and collected at checkout.


    Gift certificates are non-refundable. 


    Shipping and Receiving Department;


    995 East Green St. #416

    Pasadena, CA 91106-2410


    Instagram: @louearl