U.S. Shipping
Shipping within the 50 contiguous United States is complimentary via UPS Ground including Alaska and Hawaii.
2nd day air or overnight shipping is calculated with real-time rates by UPS.

U.S. Returns & Exchanges
If you are not satisfied with your online purchase please follow our guidelines for a return, exchange or store credit.
Exchanges will be accepted within 7 days of receipt for regularly or sale priced merchandise. Please email info@louearlshoes.com for authorization. A $15 restocking fee will be deducted from the original transaction amount for all returns, this fee is waived for exchanges. Any exchanges must be postmarked within seven (7) days of receipt. Please email info@louearlshoes.com if you need to exchange an item for another size or color to ensure we have it in stock and available.
Please note that any footwear bought using a promotional code or during a sale is FINAL SALE and not eligible for returns or exchanges.

Footwear must be in the original brand new condition with original packaging and tags. Any shoes that have been worn or used are not eligible for return or exchange. Refunds are applied via the original payment method within 5 days of receipt at our warehouse. Credits can take 2-10 business days to post to your account depending on your bank.

All orders shipped using UPS or DHL are insured for the value of goods. We are unable to re-route packages once they have been shipped. Please check all shipping details carefully before submitting your order. Delivery times do not include weekends or holidays.

Please note, we are unable to deliver to PO box addresses.

All items are quality controlled and checked for any faults prior to shipping.  

International Orders
International orders are shipped using DHL Express 3-7 day shipping for a flat rate of $35.00.  Duties and taxes, if applicable are paid by the receiver. 

International purchases are final sale and not eligible for returns or exchanges. Please email our customer service department at info@louearlshoes.com to ensure that you receive your proper size as styles may vary slightly in sizing. 

We are always happy to work with you to ensure that you receive the proper pair so please email us for any questions you may have regarding your order.

Please mail exchanges to:
995 East Green St. #416
Pasadena, CA 91106-2410