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FACTS & QUESTIONS REGARDING OUR FINE FOOTWEAR

WHERE ARE YOUR SHOES MADE?

Each style says the origin of manufacturing in the product details section which you’ll find next to each product. The styles currently available have been manufactured in Los Angeles, CA. A few styles still remaining from our previous collections were manufactured in China at an Italian-run factory. Our upcoming Spring 2019 collection is manufactured in Italy.

HOW MANY PEOPLE DOES IT TAKE TO MAKE ONE PAIR OF LOU.EARL SHOES?

There are many people involved in the making of just one pair of shoes. In the Los Angeles factory, it took 22 people to physically make the paper pattern, cut and stitch the leather, last the shoe, cut the heel out of blocks of wood or leather, stamp the logo, assemble, polish and pack. All by hand.

In our new Italian factory, there are over 30 people all working together to produce just one pair.

MY FOOT IS WIDE AND MY FRIENDS FOOT IS NARROW, WHICH SIZE SHOULD WE ORDER?

Our shoes run true to size. If your foot is slender and narrow, and the style you wish to purchase has a pointy toe, we recommended choosing the size you normally wear. If your foot is wider, please chose 1/2 size up.

WHAT IS A RUBBER TOPLIFT THAT IS LISTED IN YOUR PRODUCT DETAILS?

We use 100% pure rubber for our toplifts. This is the outer piece that protects the heel from wear.  After extensive wear, the rubber part of the outsole will become worn. We strongly recommend you take the shoes to a shoe repair to have the rubber toplift replaced thus protecting your heel from wear. The rubber will wear out but your shoes will not!

I BOUGHT A PAIR OF YOUR SUEDE MULES, HOW CAN I PROTECT THEM? 

We recommend protecting your suede shoes with Jak Snow Magic premium non-toxic water repellent spray. You can order it here: https://jaksnow.com

I’D LIKE TO BUY A PAIR OF LOU.EARL SHOES. WHAT ARE YOUR SHIPPING OPTIONS? 

For orders being shipped anywhere in the United States, we offer free shipping with orders of $250+. We ship using FedEx Ground which takes 3-5 business days. If you live locally in the Los Angeles area, you can generally expect your new shoes the day after shipment. We also offer additional shipping options such as overnight and two-day.

For international orders, we use first class United States Postal Service which can take anywhere from 7-21 days.

I’M LEAVING FOR VACATION TOMORROW AND REALLY WANT TO ORDER NEW SHOES, WHAT SHOULD I DO? 

We’re happy to accommodate any special customer requests. When placing your order please use the hotel address and phone number for delivery location. We will be sure that you hotel holds your package for your arrival.

I HAVE A QUESTION NOT LISTED HERE. WHERE CAN I GET ASSISTANCE?

Please e-mail our customer service department at info@louearlshoes.com

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